Conditions of Sale

By ordering from us you agree to the following terms and conditions. Purchase of any of our products implies your agreement to these terms so please read carefully before making a purchase or requesting our services.

Disclaimer and Indemnity

No responsibility shall be taken for any loss and damage howsoever caused to the property or person or any third party as a result of any defect in the goods whether patent or latent. The customer indemnifies Brasson Computers against any claims against it by any third party arising out any such defects.

Privacy

We respect your rights and wishes in regards to privacy. Any information that we gather from our web site remains totally confidential. We do not sell, pass on, or otherwise distribute any details about you or what you purchase to any person or company.

Payment Options

We have tried to offer as many payment options as possible to make it easier for you. Unfortunately we do not currently offer credit or EFTPOS facilities.

Direct deposit:
Deposit the cash into our bank account directly. After direct depositing please call, fax or email us to let us know that the money is in the account. When depositing the money, ask the bank teller to place your name in the description. Our account details are listed below.

Bank: Commonwealth Bank Account
Account Name: Brasson Computers
BSB: 067003
Account No: 10003837

Cheque:
You are quite welcome to pay via cheque but we must wait for the cheque to clear before we process your order. Please make payable to Brasson Computers. A $35 documentation fee will be incurred as a result of dishonored cheques.

Money order:
Money orders are safe and hassle free. Simply go down to your local post office and ask to send a money order. A postal cheque will be made by Australia Post. Money orders cost about $2.50 or so and can only be made to the value of $1000. For orders above $1000 multiple money orders will have to be drafted.

Postal address:
46 Susan Parade, Lenah Valley  TAS  7008

All invoices must be paid within 14 days. It is preferred that payment be settled before or at time of delivery unless prior arrangements have been made with our accounts department. Unpaid balances beyond 30 days may attract a 15 percent late payment fee, compounded and payable monthly, of the total outstanding balance. The customer agrees to pay this fee should it be applied. Unpaid balances beyond 90 days may be subject to immediate terrmination of services and/or legal action. The customer agrees that Brasson Computers is not liable for any costs associated with collection of unpaid monies.

Delivery

All goods supplied by us are at the purchasers' risk immediately from delivery but the title of goods will remain with Brasson Computers until the settlement of the invoice in full. All freight and insurance costs are the responsibility of the purchaser. Brasson Computers will not take responsibility for any items lost or damaged during transit by any courier or postal services.

Pricing

All prices quoted are all inclusive, however extra costs to cover shipping may be applicable. While we make every effort to keep this site current and error free, we cannot honour errors such as outdated or incorrect prices. All items on the price list are subject to availability. Prices and specifications can change without prior notice.

GST

Brasson Computers are registered with the Australian Tax Office and have a current ABN, however we are not registered for GST. We supply all customers with an invoice but cannot supply a tax invoice. This may affect those wishing to purchase goods exempt of sales tax.

Warranty

If something does go wrong with your computer you can return it to us for repairs. We recommend that you read all about our warranty policy here first.

Warranties are all Return to Base. This means that the customer is responsible for all shipping costs - note that we will not accept COD deliveries.

Our computer systems have a 12 month RTB warranty on hardware and workmanship. However, please note that warranty will become void if repairs or upgrades are performed on a computer purchased from us by someone other than Brasson Computers without prior notice and permission.

Please note that our warranties only cover hardware supplied by Brasson Computers. We do not cover problems arising from software installed by the user, re-installation of operating systems or damage caused by viruses. We are able to investigate and repair such software-related problems, but our standard labour rates will apply.

All components purchased from Brasson Computers have a 12 month RTB warranty unless otherwise stated. Some components have a longer manufacturer warranty in addition to our 12 month warranty period (i.e. printers, monitors, hard drives) and you will need to deal with manufacturer directly for claims after initial one year. Warranty terms will then be as per respective "manufacturer" warranty terms. All optional warranty works will be entirely responsible by the respective on-site warranty companies or manufacturer offering the service.

Warranty only covers manufacturer faults. Physical damage to components is not covered by our warranty nor by manufacturer warranty.

We reserve the right to void any warranty.

Returns

We try to be as prompt as possible with warranty returns, and appreciate your patience and understanding.

Warranty is non transferable and void if goods are damaged by abuse, misuse, modification, accident, misapplication or if warranty label has been tampered with. Returned goods must be accompanied with a copy of the original invoice.

No replacement will be sent out before faulty goods are received and tested. We are not responsible for any of the freighting costs to and from us for items sent back to us on warranty. Nor will we accept responsibility for goods damaged in transit to and from us

Goods returned for warranty claim and found to be fault free will incur a service charge (minimum $35) for the time taken to test them, at the discretion of management.

Hard drives, RAM, CPUs, sound cards, video cards and other static sensitive components sent back to us that are not wrapped in anti-static shielding and are not sufficiently padded or well packed then warranty will be void. We provide this protective packing when you purchase from us, please keep it in case you need it in future.

Refunds will only be given on goods that are incorrectly advertised or not fit for stated purpose. Refunds cannot be issued if the customer changed their mind or if item doesn't work in a particular computer due to an incompatibility being no fault of the product.

We will not be accountable for replacing or repairing items claimed on warranty if the manufacturer declines to accept responsibility for that item due to being damaged or if the warranty has been void due to the previously mentioned reasons or if the manufacturer warranty has expired.

Please contact us before returning your computer in order to arrange a time for repair. We will require a detailed fault description in order to be able to repair any problems that exist. Computers returned for repairs must be accompanied by all manuals and software drivers as well as the original invoice. These will have been supplied in the Motherboard box with the system. It is imperative that we have these in order to be able to promptly carry out any repairs on your system. Failure to supply such drivers may result in delays and additional charges, as we will be required to obtain them from the Internet.

If warranty problems are encountered please return goods with a copy of your receipt to:

Brasson Computers
Returns Department
46 Susan Parade
Lenah Valley  TAS  7008

Goods may take a few days even weeks depending on availability. We do not always send replacement goods immediatly, we must wait for confirmation from the manufacturer that the warranty claim is valid and wait for the repaired or replaced item to be shipped back to us.

To claim a warranty, you must return with original packaging for all items purchased from us. If a tower case, monitor, printer, etc are not shipped back with the original packaging then the warranty service we provide will be void on those items and components inside those items.

Dispute Resolution Procedure

We prefer to keep our dispute and complaints handling policy as simple as possible. We operate on the principle of honesty and fairness. Our focus when dealing with disputes or complaints is on producing a result that will satisfy all concerned. If you have a complaint, you will be refreshed by our willingness to work the issue through to a reasonable conclusion. All we ask is that you remain fair and objective yourself, and we will work to resolve the issue until you are satisfied.